Declined Services Follow-Up


Declined Services

Customer retention is very valuable to your dealership, especially in the service department. Auto Point has developed a turnkey solution that enhances your vehicle inspection program with "Declined Services Follow-up". Through this exclusive program, Auto Point helps recapture lost sales from customers who have not yet purchased recommended services during a previous visit.

As a dealer, you know the value of high-quality service and how vehicle inspections are necessary in driving higher profits to your service department. But even with your best efforts you’re missing out on up to $100,000 a month in additional revenue from vehicle inspection recommendations. Whether it’s time, lack of manpower or discipline, most service departments aren’t doing a sufficient job of getting previously recommended repair work back to the dealership after 30 days.

Auto Point’s professional declined service advisors are an extension of your service operations and are trained and supervised in accordance with our best business practices. Our team of industry professionals will only contact customers who declined service or have not committed to a purchasing decision. We work with your customers to ensure they are fully educated on the reasons for service and offer a customized program that encourages return visits.

Auto Point's Declined Service Follow-up is a proven solution. We guarantee a 3:1 return on investment in gross profit each month. Declined services solutions include:

  • Schedule appointments for Declined Services
  • Advertising to customers in target market
  • Schedule appointments for item(s) requested by the customer
  • Survey why they decline the recommendations
  • Transfer new vehicle sales leads to Sales Department

Declined Services Follow-up Overview